Frequently Asked Questions

How do Resume Design services work?

  • How does Resume Craft service work?

    Once you reviewed the contents of our Resume Craft service and book an order with us, we will contact you via Email and send you a questionaire to understand your background, target companies and positions, and more detailed specific needs. Our professionals will build your resume based on your needs, and provide a supporting ducoment to help you understand how to build up your skills to match your resume, predict interview questions according to the resume, and how to upgrade your skills and the resume based on the current status.

  • How does Resume Live Copilot service work?

    The workflow for Resume Live Copilot is largely similar to Resume Craft service. The difference is once you booked an order, you can select one of our professional coach from our core team professional list. We will send you email to schedule a meeting with your selected professional so you can book a meeitng as soon as possible. We will also send you a guidance about a question list you may want to ask during the meeting. Resume Live Copilot follows a similar process to our Resume Craft service, with one key difference: after booking, you get to choose a professional coach from our core team. We’ll email you to schedule a meeting with your selected coach, allowing you to book a session promptly. You’ll also receive a helpful guide with suggested questions to make the most of your session.

  • Which resume service should I choose?

    If you only need a one stop service of a finished resume and guidance about how to answer questions during interview according to the resume, please choose Resume Craft service. 

    If you are willing to have a live chat with one of our experts to analyze your background, deep dive to the real hiring process, and plan your future career, please choose Resume Live Copilot service.

  • Can I directly talk with a professional?

    Please book a Resume Live Copilot order with us to directly talk with an expert. You can choose one of our expert from our available expert group .

How do Interview Preparation services work?

  • Can I directly talk with a professional?

    Of course! For either interview prep service, you’ll select a professional to match with, and we’ll arrange a meeting with your chosen expert.

  • Which interview preparation service should I choose?

    For an authentic, industry-standard mock interview experience with professional feedback, choose our Mock Interview service. During the one hour session, we’ll provide two technical questions tailored to your field. You can either preview the questions in advance or keep them a surprise for a more realistic experience. Your selected coach will evaluate your performance and offer high-level, industry-focused feedback. A Q&A session follows, where you can ask any questions.

    For a deeper understanding of interview dynamics and insights into factors that impact your performance, our Interview VIP Coach service offers an unmatched experience. Our dedicated back-office team, including HR professionals, senior engineers, and managers, will review your questions and provide comprehensive answers and guidance on navigating the hidden rules of interviews.

  • How does Mock Interview service work?

    Please review the content for Mock Interview .

  • How does Interview VIP Coach service work?

    Please review the content for Interview VIP Coach .

How do Career Coach services work?

  • What can be included in Career Coach service?

    At Career Landing Group, we provide long-term coaching for your job search and mentorship for your coursework. Our expert team offers personalized coaching on technical skills, tailored to your needs—whether for weeks or months. Reach out to us to discuss your career goals; we’re here to support you every step of the way.

Book and manage orders

  • How do I cancel or change my order?

    It’s not possible to make any changes to an order or cancel it once it has been placed. However, you could contact our customer service to ask for a refund and book a new order if needed. Please ask for refund within 24 hours after you book the order. 

  • What are my payment options?

    We accept all the popular payment methods such as Visa, MasterCard, American Express, Discover, Diners Club, JCB, China UnionPay Apple Pay, Google Pay, Cash App Pay, Afterpay, Klarna, and Link.

Refund and Exchange

  • How long does it take to get the Refund?

    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

  • How do I track my Refund?

    To track the status of your refund, kindly refer to your confirmation email that you have received from us.

  • What is your Refund and Exchange Policy?

    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

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